Product Info – Metrocom Communications

Privacy Policy

Introduction

Metrocom Communications Inc. respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Metrocom Communications Inc.’ web site.

Part I. Information Collection

Metrocom Communications Inc. collects information through our Web site when you register using our online contact form. We collect the following information about visitors when they register: First Name, Last Name, Organization, City, U.S. State or Foreign Country, Phone Number, and E-mail address. Metrocom Communications Inc. does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information. We collect the following general data that is not personally identifiable information through tracking software: IP address, visit duration, and the page you request. We collect this data for the following general purposes: to fulfill your requests for service, conduct research, improve our services. We do not employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier.

Part II. Information Usage

The information collected by Metrocom Communications Inc. will be used for fulfillment of your requests for service, conduct research, improvements to our services. The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources. We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. Metrocom Communications Inc. reserves the right to revise, amend, or modify this policy at any time and in any manner. Notice of any revision, amendment, or modification will be posted on the web site.

Part III. Problem Resolution

If problems arise, users may contact Metrocom Communications Inc. by contacting our office: (800) 364-8838.

How Do I Choose the Right Network Equipment? (FAQ)

What types of equipment do you sell?

We sell a wide variety of new and refurbished WAN equipment, including channel banks, routers, multiplexers and CSUs from various manufacturers such as Alcatel/Newbridge, Adtran, Carrier Access, Kentrox and Premisys.

I am updating my equipment and I’m not sure what to do with my old equipment, can you help?

We buy a wide variety of used and surplus network equipment and we may be able to help you turn some of that excess equipment into cash! Fill out our seller's form to see what your old equipment is worth.

I am not sure what exactly I need in my application, can you help?

We have over 25 years of experience in network design; give us a call and let us help you diagram your network and/or make a recommendation.

Do you offer a warranty?

All of our equipment, whether new or refurbished is covered under a full warranty. Learn more about our warranties or give us a call at 1-800-364-8838 for more information.

What are some of the advantages of going with Metrocom?

There are several advantages of going with Metrocom for your WAN needs: Free post sales technical support Over 25 years of network design and implementation experience Same day shipping Flexible payment options including all major credit cards Flexible hours: 7am – 7pm CST Monday - Friday hours of operation (service and support available on weekends) We also guarantee the lowest prices on all of our products!

Where is your office located?

Our office is located in the Galleria area of Houston, TX off of S. Rice Ave. Visit our shipping info page for more information.

Shipping Info

All returns require a valid RMA before they may be accepted and any credit is given, there may be a 20% re-stocking fee on some items as well. All returned items must be received within 30 days of the issue date of the RMA and all serial numbers associated with the return must match the original invoice or the credit may be delayed or forfeited altogether. Please send all returns to the following address: Metrocom Communications Attn: Marianne Mitchell 5752 S. Rice Ave. Houston, TX 77081 **Please note: if an item is being returned and a replacement is being issued, the returned item must be received within 30 days of the date the replacement is issued and all serial numbers associated with the return must match the original invoice or we may charge you for the replacement unit.**

Network Equipment Warranties

All of our equipment, whether new or refurbished, is covered by a full warranty. The warranty may vary from product to product and will range from 90 days to up to 5 years on some products. Please call us at 1-800-364-8838 for more information on our warranties.